WARRANTY & RETURNED MERCHANDISE POLICY

Limited Warranty
1. ASAP Technology, Inc. warrants its products against any material and workmanship defects for one year from the date of invoice, except the following products: (a) TAYAMA and ASAP brand cameras, which carry two years warranty; (b) VCR heads, which carry 180 days warranty; (c) Special order or OEM products may carry different warranty period, which would be indicated in the invoice. Within the specified warranty period, ASAP Technology will at its discretion to repair or replace all products that proved defective under normal use and service condition. There are no warranties that extend beyond the description herein, either to the merchantability or fitness for a particular purpose.

2. The limited warranty will NOT apply in any of the following conditions (Warranty Void): (a) Damages as result of accident, lightning, fire, water, or other acts of nature. (b) Improper installation, misuse, negligence, or abuse. (c) Modifications, or unauthorized repairs. (d) Deface or remove the original manufacture warranty seal or serial number.

3. Digital Video Recorder (DVR) Policy: ASAP Technology is solely responsible for the warranty and technical support of the DVR itself. Due to liability and legal issues, ASAP Technology is unable to assist in the areas of networking, firewall and/or anything outside the performance of the DVR system. Moreover, ASAP Technology cannot and does not warrant that the operation of such hardware selected by the customer in combination with the DVR system shall satisfy the requirements of the customer.

4. Replaced or repaired product will continue to carry the original warranty period, not the resumed warranty period due from RMA replacement.

5. This warranty policy does not extend beyond the original purchaser.

6. ASAP Technology reserves the right to modify the limited warranty and RMA policy as necessary without prior written notice at anytime.

Returned Merchandise Policy

1. Before returning a defective product, customers are advised to call Tech Support Department for a possible technical assistance. If the problem cannot be resolved with the technical assistance, a RMA# will be issued to the customer. RMA number must be obtained from RMA Department before the defective product being returned. Any return merchandise without a valid RMA number will be refused.

2. To obtain an RMA number, the requester should provide (a) ASAP Technologys Invoice number and date, (b) Product model and Serial number. The RMA number issued is valid for fifteen (15) days.

3. Return merchandise shall be sent back to ASAP Technology, Inc. with freight prepaid and insured by the sender. ASAP Technology is not responsible for losses or damage due to shipping or improper packaging.

4. All RMA shipments to be returned to the customer will be by Ground service, unless Will Call pickup. For any Express delivery, the customer is responsible for the difference in freight charges.

5. When merchandise is Defective on Arrival (DOA), customer shall request a RMA# within seven (7) days of receipt of the product. ASAP Technology will replace new item(s) or issue a credit after receiving the DOA item(s)within fifteen (15) days after RMA# has been issued. Returns must be authorized, be in its original condition with original materials and all accessories, and in its original packaging. After DOA period (7 days upon receipt), any returns should follow the regular RMA policy.

6. Advanced Replacement of defective product is only allowed for product defective within 30 days from the date of invoice. Advanced Replacement must be approved by ASAP Technology, and will be reviewed on a case-by-case basis. Please refer to Advanced Replacement section for detail information and policy.

7. No any cross-shipments allowed. No exceptions.

8. A service charge will be applied to customer for products found to be damaged physically by the user or out of warranty. The service charge shall include diagnosis/troubleshooting, labor, and storage (if incur) but exclude parts & shipping. If the product under repair is out-of-warranty, ASAP Technology will only cover the specified part repaired ninety (90) days warranty from the date of Invoice.

9. In the event that a DVR is being returned for repair, all hard drives run the risk of having their data deleted or re-formatted. ASAP Technology assumes no responsibility or liability of any data loss during warranty repair services.

RMA Procedure

1. Prior to return a defective product, please call Tech Support Department for a possible technical assistance. If the problem cannot be solved over the phone, Tech Support will issue a RMA number after verifying products information and validity. If the defective product is out of warranty, the Service Charge Schedule will be notified before issuing a RMA number.

2. For all defective products return, please fill out a RMA Number Request Form completely with information requested. Usually the invoice number, the product serial number, item number and description of problem are required. RMA Number Request Form is obtainable from our website www.asapcctv.com or by contacting ASAP Technology,Inc RMA Department.

3. Fax the RMA Request Form together with a copy of the original invoice to ASAP Technology, Inc @ 714-529-1243.

4. RMA number shall be issued within two (2) working days upon receipt of completed request form, and the RMA number is valid for 15 days from date of issuance.

5. Ship back the defective merchandise in secure and proper package with a copy of RMA Request Form and Invoice.

6. Please mark the RMA number clearly outside the shipping box. Any returned package with no RMA number showed outside the shipping box will be refused and send back to the sender.

7. If returned product is found physical damaged or out of warranty after receipt by our RMA Department, the customer will be notified the Service Charge Schedule if repair work is requested. Repair work will not start until customer agrees to pay the total charges incurred. Defective product will be sent back to customer freight collect if no repair work is needed.

Credit Policy

In general cases, ASAP Technology would not issue credits for any returns except that the returns fulfill one of the following conditions:

1. Return of Unused Merchandise Returned product must be in its original package and in resalable condition. Store Credit will be issued if the returned product was purchased from ASAP Technology and is received by us no more than thirty (30) days from date of invoice. If return of unused merchandise is after 30-days grace period, a 20% restocking fee will be applied. In either case, if returned product with any of the original package contents missing, a minimum 20% restocking fee will be charged. There will be no credit issued if return is after 60 days.

2. Return of Used Non-defective Merchandise Store credit may be issued for return of used, non-defective product, if the return is within thirty (30) days from the date of invoice. The returned product shall be in resalable condition with all accessories included, otherwise a minimum 20% restocking fee will be applied. If the return is after thirty (30) days from date of invoice, a minimum 20% restocking fee will be charged depending on the condition of the returned product. There will be no credit issued if return is after sixty (60) days.

3. No Credit will be allowed for return of used, defective product, except for Defective On Arrival (DOA) item. To request a DOA credit, customer must file a DOA RMA within 7 days of receipt of the product. DOA item return should include all accessories; otherwise a minimum 20% restocking fee will be applied depending on the condition of the returned product.

4. All shipping, service, labor and/or related costs are nonrefundable.

To request a Return for Credit, the customer must obtain a RMA number and follow the RMA procedure before shipping back the product. Some additional instructions may apply for RMA return for credit.

Advanced Replacement

ASAP Technology may approve advanced replacement of defective product under certain circumstances. This applies strictly only for product defective within thirty (30) days from the date of invoice. It will be reviewed on a case-by-case basis. To request an advanced replacement, customer must comply the following procedure:

1. Call the RMA Dept. for the approval of advanced replacement. The customer has to provide defective products Item number, Serial number, and Invoice number.

2. Obtain a RMA number if advanced replacement is approved.

3. Customer will be charged the price of the replacing item and the shipping cost when advanced replacement is shipped out.

4. Customer must return the defective product within 30 days from the date of advanced replacement invoice, or there will be no credit issued. The returned defective product should include all original accessories and packaging.

5. After receiving the returned defective product, ASAP Technology will issue a store credit or refund to the customer. Depending on the condition of the returned product; a minimum 20% restocking fee may be applied. If the defective product falls into the warranty void category, there will be no credit issued.

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